Some of the most meaningful moments in my life didn’t start with big speeches or flashy presentations. They began with simple, genuine conversations—moments where listening took priority over speaking. One conversation in particular still shapes how I think about building relationships today.
The Conversation That Changed Everything
A few years ago, I visited a school district struggling to provide its students with basic internet access. As CEO of Funds For Learning, I came prepared with a plan to help them navigate the E-rate program and secure the funding they needed. But when I sat down with one of the administrators, I realized something: they didn’t just need my solutions—they needed someone to listen.
So, I set my agenda aside and asked, “What’s been the hardest part of this for you and your team?” What followed was a conversation I’ll never forget. They shared how teachers were downloading lessons at home because the school’s connection couldn’t keep up. Students were sitting in parking lots late at night just to use free Wi-Fi. It wasn’t just about technology—it was about fairness, opportunity, and dignity.
That conversation taught me that listening isn’t just polite—it’s powerful. Because I chose to truly listen, we didn’t just develop a funding strategy; we built a partnership. Together, we created a plan that not only brought funding to their schools but set them up for sustainable success.
Why Listening Matters
Looking back, I know that my E-rate expertise wasn’t the most important thing I brought to the table that day. What mattered most was my willingness to pause, listen, and understand. That moment reinforced a truth I’ve come to believe deeply: conversations build relationships, and relationships are the foundation of growth.
Whether I’m talking with colleagues, clients, or even my family, I try to remember this: the best insights often come not from what I say but from what I hear.
A Challenge for the Week Ahead
In our fast-paced, distraction-filled world, it’s easy to breeze through conversations, barely scratching the surface. But what if we slowed down? What if we asked one more question or gave someone our full attention for just a little longer?
That administrator’s story still motivates me. It’s a reminder that behind every problem is a person, and behind every person is a story worth hearing. So, my challenge for you (and for myself): who will you take the time to truly connect with this week?
Let’s make conversations count. Not as mere exchanges of words but as opportunities to build trust, spark collaboration, and inspire meaningful growth.
