Trust isn’t built in a day. It’s earned over time through small, meaningful actions. As I’ve grown as a leader, I’ve learned that reliability isn’t just a nice-to-have quality—it’s at the heart of trust. It’s not about being the loudest in the room or always having the next big idea. It’s about showing up, following through, and consistently doing what you say you’ll do.
For me, reliability is about the daily rhythm of leadership. Whether it’s leading the Funds For Learning team or supporting others through my work with the Entrepreneurs’ Organization, I’ve seen firsthand how dependability transforms relationships and builds loyalty. Let me share three takeaways that have shaped my approach to reliability as a leadership tool.
1. Small Acts, Big Impact
When I think about reliability, I’m reminded of my preferred airline, Delta. It’s not the flashy perks or the promise of a “perfect” flight experience that stands out—it’s their unmatched reliability. Delta consistently has the highest on-time performance of any airline in the United States, and that dependability makes all the difference.
Air travel isn’t always glamorous. In fact, much of it boils down to the mundane logistics of getting from Point A to Point B. But knowing I can count on Delta to show up, handle the details, and get me where I need to go builds trust. The same is true in leadership.
It’s often the small, unremarkable actions—showing up to a meeting prepared, following through on a commitment, or being dependable day in and day out—that add up to something bigger. Over time, those steady moments create the kind of trust people can rely on, even when challenges arise.
2. Handle Tough Moments with Honesty
Let’s face it: no one gets it right all the time. Plans change, surprises happen, and sometimes, we miss the mark. What I’ve found is that how we handle those moments speaks louder than any success.
For example, there have been times in my work at Funds For Learning when we’ve had to deliver difficult news to clients. Instead of dodging the issue, we’ve made it a point to be upfront. Sharing clear next steps and showing we’re still invested in their success has often deepened the trust between us. It’s not about perfection—it’s about accountability.
3. Reliability Starts with You
As a leader, you set the tone. If you’re consistent, your team will mirror that. When you model reliability—whether it’s keeping commitments or communicating openly—you foster an environment where accountability thrives.
One of the greatest privileges of leadership is knowing that people trust you to be steady. I don’t take that lightly. It’s humbling to know that my colleagues, clients, and peers can rely on me. That trust is the foundation of everything we do.
Let’s Keep Building Together
Reliability may not make the headlines, but it’s the quiet force behind trust and lasting relationships. I’d love to hear your thoughts: What’s one small, consistent action you’ve taken to build trust in your leadership? Or, is there a time when someone’s reliability made all the difference for you?
Let’s keep the conversation going—share your experiences below.
